Returns & Refunds Policy

Returns & refunds

If your order arrives damaged, defective, incorrect or incomplete, or you have another return or refund request, contact contact.glazegloss@gmail.com as soon as possible with your order number and a description of the issue. Clear photos can help us review visible damage or an incorrect item.

Please contact us before sending any item back. We will review the request and confirm the available next steps in line with the order details and applicable law. If a return is authorized, we will provide return instructions and explain any applicable return-shipping cost before the item is sent.

If a refund is approved, we will confirm the refund method and next steps. Where possible, refunds are issued to the original payment method; the time for funds to appear can depend on the payment provider or bank.

This policy does not limit any rights available to customers under applicable law. For any return or refund question, please contact us with your order number before sending a product back.